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FAQ - Frequently asked quesctions
FAQ – Questions & Answers
WOULD YOU LIKE TO MODIFY YOUR BOOKING, FIND OUT WHERE YOU CAN PARK YOUR CAR, LEARN ABOUT RECEPTION HOURS, OR CHECK IF A LATE CHECK-OUT IS POSSIBLE?
Here, you’ll find a wealth of information on the most frequently asked questions. Of course, we are also happy to answer your inquiries personally—by phone or through our contact form.
Directions:
Boutique-Hotel Dorer
Franz-Schubert-Straße 20
78141 Schönwald im Schwarzwald
Germany
Tel: +49 (0) 7722 95050
Email: info@hotel-dorer.de
Nearest Bus Stop:
- Schönwald Bachwinkel (approx. 250m)
Nearest Train Station:
- Triberg im Schwarzwald (approx. 8km)
Accessibility:
- We are not wheelchair accessible
- Our hotel does not have an elevator. Due to the old building structure and various floor levels, stairs are required
- The rooms are not equipped with accessible features
- The restaurant and reception are not wheelchair accessible
Check-In and Check-Out:
- Check-In: 1:00 PM - 6:00 PM (please inform us in advance if you plan to arrive later)
- Check-Out: 8:00 AM - 11:00 AM (a late check-out after 11:00 AM is available for an additional fee of €20.00 per person)
- The reception is open until 10:00 PM
Garage:
- Price: €15 per night / parking space
- Motorcyclists can park their motorcycles free of charge in our garage
E-Car Charging Station:
- There is an e-charging station in our garage (€0.65 per kWh)
- Public charging stations are located below the town hall (50m from the hotel)
Parking:
- Free of charge
- Numerous parking spaces are available next to and behind the building
- If parking is full due to an event, feel free to contact us, and we will assist you
Voucher:
- Gift vouchers
- Available via request form, phone, email, or in person
- Valid for 3 years from the date of issue
Internet | Wi-Fi:
- Free throughout the hotel
- Network name: Hotel_Dorer
- Password: Available at the reception, in your room, and in the information booklet
KONUS Card:
- Free use of bus & train
- Discounts at selected museums and attractions in the region (information available at our reception and at: KONUS Guest Card)
- Issued through the mandatory visitor's tax of €2.50 per day / person
Visitor's Tax:
- A local tax collected by hotels and accommodations on behalf of the municipality of Schönwald
- Children up to 5 years: free of charge
- Ages 6 - 15: €1.00 per child / night
- From 16 years: €2.50 per person / night
Smoking:
- Smoking is prohibited throughout the hotel
Smoking is allowed in the following areas:
- Garden/Terrace area
- Terraces or balconies of hotel rooms
Each room is equipped with an ashtray and is cleaned daily
Payment Methods:
- Cash payment
- Maestro / EC
- Credit cards: MASTER / VISA / AMEX
Breakfast:
- 8:00 AM - 10:00 AM
- For business travelers, we offer individual times. Please inquire at the reception during check-in.
- Buffet (self-service) - Egg dishes are freshly prepared and served.
Kitchen Hours:
- Lunch: Only with reservation except Sunday lunchtime.
- Dinner: 6:30 PM - 8:00 PM
Children:
- are warmly welcome
- High chairs available
- No children's menu, but we can accommodate everyone - just ask us.
- Children's toy box available
Dog:
- Dogs are not allowed in the main restaurant.
- There is the option to reserve a table in our "Ofenstübchen" (subject to availability) with your dog.
Highlights / Tastings:
- Reservation only
- If you have any allergies or intolerances, please inform us in advance.
- Without prior notice, we cannot guarantee alternatives.
Tables:
- No free choice of tables, you will be seated.
- No takeaway available.
- Bringing your own food is not permitted.
Cloakroom:
- Available
- We do not assume liability for your coat or valuables.
Amenities
- All rooms have a balcony
- We offer a pillow menu with various options, please inquire at the reception if interested
- Slippers are available upon request at the reception free of charge
- Bathrobes are provided in your room
- Hygiene products such as shampoo, shower gel, and body lotion are available in your room
- Disposable items like toothbrush and toothpaste are available upon request at the reception
- A rain umbrella, sewing kit, and hygiene bags are provided in the room
- A kettle is available upon request
Minibar:
- Our minibar contains various drinks, and a price list is provided in your room
- The minibar can also be used as a small fridge. Please let us know before your arrival if you would like the fridge to be completely emptied.
Dog:
- Dogs are allowed in our rooms and cost €15 per day per dog
- We have specific dog-friendly rooms, so prior registration is required
- Last-minute registration of a dog on the day of arrival may lead to additional costs, as we cannot guarantee availability of the appropriate rooms, and a more intensive cleaning of the room may be necessary
Internet | Wi-Fi:
- Available free of charge in all areas
- Network name: Hotel_Dorer
- Password: Available at the reception, in your room, and in the information booklet
Wellness:
- The swimming pool and wellness area are on the same level
- Swimming pool hours: 7:00 AM - 8:00 PM
- Wellness area hours: 3:00 PM - 8:00 PM
- Massages and beauty treatments can be booked in advance by phone or email
- Towels are available free of charge but must not be taken to the room
- Jumping from the pool edge is not allowed
- No alcoholic beverages are allowed in the entire area due to supervision responsibilities
- We are not liable for any consequences if the rules are disregarded
- Parents are responsible for their children
- Guests from outside the hotel cannot use the facilities as we do not have changing rooms or secure storage for valuables
Amenities:
- Indoor swimming pool
- Finnish sauna
- Roman steam bath
- Infrared cabin
- Experience showers
- Relaxation area with loungers (indoor & outdoor)
- Fitness area (cross-trainer + exercise bike)
E-Bike Charging Station:
- Charging at our E-Bike station is free of charge for our hotel guests
Bike Rental:
- Prices and rental process are available at the Tourist Information (50 meters from our hotel)