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FAQ - Frequently asked quesctions

FAQ – Questions & Answers

WOULD YOU LIKE TO MODIFY YOUR BOOKING, FIND OUT WHERE YOU CAN PARK YOUR CAR, LEARN ABOUT RECEPTION HOURS, OR CHECK IF A LATE CHECK-OUT IS POSSIBLE?

Here, you’ll find a wealth of information on the most frequently asked questions. Of course, we are also happy to answer your inquiries personally—by phone or through our contact form.

General

Directions:

Boutique-Hotel Dorer
Franz-Schubert-Straße 20
78141 Schönwald im Schwarzwald
Germany

Tel: +49 (0) 7722 95050
Email: info@hotel-dorer.de

Nearest Bus Stop:

  • Schönwald Bachwinkel (approx. 250m)

Nearest Train Station:

  • Triberg im Schwarzwald (approx. 8km)

Accessibility:

  • We are not wheelchair accessible
  • Our hotel does not have an elevator. Due to the old building structure and various floor levels, stairs are required
  • The rooms are not equipped with accessible features
  • The restaurant and reception are not wheelchair accessible

Check-In and Check-Out:

  • Check-In: 1:00 PM - 6:00 PM (please inform us in advance if you plan to arrive later)
  • Check-Out: 8:00 AM - 11:00 AM (a late check-out after 11:00 AM is available for an additional fee of €20.00 per person)
  • The reception is open until 10:00 PM

Garage:

  • Price: €15 per night / parking space
  • Motorcyclists can park their motorcycles free of charge in our garage

E-Car Charging Station:

  • There is an e-charging station in our garage (€0.65 per kWh)
  • Public charging stations are located below the town hall (50m from the hotel)

Parking:

  • Free of charge
  • Numerous parking spaces are available next to and behind the building
  • If parking is full due to an event, feel free to contact us, and we will assist you

Voucher:

  • Gift vouchers
  • Available via request form, phone, email, or in person
  • Valid for 3 years from the date of issue

Internet | Wi-Fi:

  • Free throughout the hotel
  • Network name: Hotel_Dorer
  • Password: Available at the reception, in your room, and in the information booklet

KONUS Card:

  • Free use of bus & train
  • Discounts at selected museums and attractions in the region (information available at our reception and at: KONUS Guest Card)
  • Issued through the mandatory visitor's tax of €2.50 per day / person

Visitor's Tax:

  • A local tax collected by hotels and accommodations on behalf of the municipality of Schönwald
  • Children up to 5 years: free of charge
  • Ages 6 - 15: €1.00 per child / night
  • From 16 years: €2.50 per person / night

Smoking:

  • Smoking is prohibited throughout the hotel

Smoking is allowed in the following areas:

  • Garden/Terrace area
  • Terraces or balconies of hotel rooms

Each room is equipped with an ashtray and is cleaned daily

Payment Methods:

  • Cash payment
  • Maestro / EC
  • Credit cards: MASTER / VISA / AMEX
Restaurant

Breakfast:

  • 8:00 AM - 10:00 AM
  • For business travelers, we offer individual times. Please inquire at the reception during check-in.
  • Buffet (self-service) - Egg dishes are freshly prepared and served.

Kitchen Hours:

  • Lunch: Only with reservation except Sunday lunchtime.
  • Dinner: 6:30 PM - 8:00 PM

Children:

  • are warmly welcome
  • High chairs available
  • No children's menu, but we can accommodate everyone - just ask us.
  • Children's toy box available

Dog:

  • Dogs are not allowed in the main restaurant.
  • There is the option to reserve a table in our "Ofenstübchen" (subject to availability) with your dog.

Highlights / Tastings:

  • Reservation only
  • If you have any allergies or intolerances, please inform us in advance.
  • Without prior notice, we cannot guarantee alternatives.

Tables:

  • No free choice of tables, you will be seated.
  • No takeaway available.
  • Bringing your own food is not permitted.

Cloakroom:

  • Available
  • We do not assume liability for your coat or valuables.
Rooms

Amenities

  • All rooms have a balcony
  • We offer a pillow menu with various options, please inquire at the reception if interested
  • Slippers are available upon request at the reception free of charge
  • Bathrobes are provided in your room
  • Hygiene products such as shampoo, shower gel, and body lotion are available in your room
  • Disposable items like toothbrush and toothpaste are available upon request at the reception
  • A rain umbrella, sewing kit, and hygiene bags are provided in the room
  • A kettle is available upon request

Minibar:

  • Our minibar contains various drinks, and a price list is provided in your room
  • The minibar can also be used as a small fridge. Please let us know before your arrival if you would like the fridge to be completely emptied.

Dog:

  • Dogs are allowed in our rooms and cost €15 per day per dog
  • We have specific dog-friendly rooms, so prior registration is required
  • Last-minute registration of a dog on the day of arrival may lead to additional costs, as we cannot guarantee availability of the appropriate rooms, and a more intensive cleaning of the room may be necessary

Internet | Wi-Fi:

  • Available free of charge in all areas
  • Network name: Hotel_Dorer
  • Password: Available at the reception, in your room, and in the information booklet
Wellness

Wellness:

  • The swimming pool and wellness area are on the same level
  • Swimming pool hours: 7:00 AM - 8:00 PM
  • Wellness area hours: 3:00 PM - 8:00 PM
  • Massages and beauty treatments can be booked in advance by phone or email
  • Towels are available free of charge but must not be taken to the room
  • Jumping from the pool edge is not allowed
  • No alcoholic beverages are allowed in the entire area due to supervision responsibilities
  • We are not liable for any consequences if the rules are disregarded
  • Parents are responsible for their children
  • Guests from outside the hotel cannot use the facilities as we do not have changing rooms or secure storage for valuables

Amenities:

  • Indoor swimming pool
  • Finnish sauna
  • Roman steam bath
  • Infrared cabin
  • Experience showers
  • Relaxation area with loungers (indoor & outdoor)
  • Fitness area (cross-trainer + exercise bike)
Leisure time

E-Bike Charging Station:

  • Charging at our E-Bike station is free of charge for our hotel guests

Bike Rental:

  • Prices and rental process are available at the Tourist Information (50 meters from our hotel)